Frequently Asked Questions

Many of our guests have questions before traveling and most of them have been answered on this page. If your question is answered below, don’t hesitate to contact us. We’re always more than willing to offer advice to incoming guests.

Questions about Finances

Q. Is it possible to receive cash with a credit card in Vietnam?

A. Yes you can withdraw cash with a credit card in major cities. However as you travel away from the bigger cities, finding places to withdraw cash will become much harder. Cities like Ho Chi Minh City and Hanoi have ATMs but you’ll only be able to get Vietnam currency. It’s important to know that all credit card transactions will have a 3% surcharge.

Q. Do places accept credit cards?

A. It is common for hotels, international restaurants, and a few shops to accept credit cards as payment in the big cities. Smaller cities and even local shops in the big cities won’t accept it. We advise all of our guests to have another payment method in case it’s not accepted.

Q. Can I use travelers’ checks?

A. It’s not common for shops in Vietnam to take travelers’ checks as a form of payment although some hotels might accept it. All travelers’ checks and international currency can be changed at all major banks and we’ll direct you to where you need to go.

Q. Are there any charges I should know about?

A. In Vietnam all credit card transactions will have a surcharge so be prepared for that. Other than that you shouldn’t experience any additional fees for other payment options.

Q. What locations will exchange currency?

A. The best places to exchange your currency for local currency are the airport or bank. Although stores that buy and sell gold may be able to make the exchange, it’s not recommended.

Q. What do I do with local currency when leaving Vietnam?

A. Guests can easily exchange local currency for their own currency by presenting the yellow customs slip you were handed upon arrival. However the amount of money that you take out has to be less than what you originally brought into Vietnam.

Health-Related Questions

Q. Do I need to plan for the heat?

A. Vietnam is undoubtedly hot and humid, which may be weather you’re not used to experiencing. The combination of hot and humid makes people sweat and therefore drinking lots of water is important. Guests can quickly become fatigued if they’re not hydrating themselves. In the winter months between January and March, Vietnam can be quite chilly.

Q. How do you suggest I recover from jet lag?

A. Time is your best friend when it comes to recovering from jet lag. We recommend taking a nap on your first day in Vietnam after getting settled in to your hotel. However once you’re touring the cities you need to wake up according to local time.

Q. How will you handle a medical emergency while out and about?

A. When you travel with Vietnam Private Tours your safety is our priority. Our guides always have cell phones in case of an emergency. If you need assistance when you’re not with the tour group you can call the Vietnam Private Tours head office. Guests will be transported to a local hospital or clinic for examination and treatment. If the hospital needs your insurance information, we’ll happily reach out to your insurance provider on your behalf to help.

Q. Should I be concerned about malaria?

A. Unfortunately Vietnam Private Tours is not a medical expert and we can’t offer much advice about malaria. If you’re seriously concerned about it, we can ask a local medical facility for their recommendation.

Safety When Traveling around Cities

Q. Can tourists travel in Vietnam without hassle?

A. Tourists can travel just about anywhere but there are a few areas that are closed for security purposes or may require paperwork. Lucky for you you’ll be VNPT and we’ll make sure all your paperwork that’s needed if completed.

Q. Can I rent a motorbike?

A. Although you are able to rent a motorbike, it’s important to note that very few come with paperwork and you may be fined. The bikes typically aren’t insured and you’ll likely be responsible for any damage or theft that might occur.

Q. How safe is it to ride a motorcycle?

A. Riding a motorcycle in Vietnam is not very safe. In fact, a very large percentage of accidents involve motorcycles. People driving in Vietnam usually have a disregard for traffic laws and it’s very tough for tourists to adapt.

Q. Is it possible to get a license while I’m there?

A. Getting a license while you’re on vacation in Vietnam is possible but it’s not all that easy to do. An international license can be switched to a local license, but your paperwork has to be translated and notarized.

Q. Am I able to drive a car once I arrive?

A. If you go through the process of attaining a license then you can drive a car. However Vietnam doesn’t have car rental agencies so there really isn’t a need to get a license. If you see an advertisement for a car rental, it’s likely referring to a car with a driver.

What’s the Food and Drinks Like in Vietnam?

Q. If I have a strict diet will it be tough to eat in Vietnam?

A. With Vietnam Private Tours we do everything we can to make you comfortable. If you have food restrictions, simply let us know and we’ll help you communicate to hotels and restaurants your requirements. Your tour guide will be there to assist you.

Q. Do vegetarians have many menu options?

A. Although Vietnam doesn’t have a whole lot of restaurants that are vegetarian, there are plenty that offer vegetarian meals. Our vegetarian guests never have an issue when going out to eat and finding food.

Miscellaneous Information

Q. When is it too late to make changes to my itinerary?

A. Guests can make changes to the itinerary after they arrive in some cases. Some tour destinations are booked in advance and we can’t change those plans. If a refund is needed we’ll make sure to get that to you. Changes to the itinerary are free of charge but in some cases we might need to ask for additional funds.

Q. Should I know about any rules for cameras?

A. Yes taking pictures in certain locations is not allowing. This includes military areas and airports. People who take pictures in these areas may have their property taken away and arrests may be made.

Q. Are there rules to buying antiques?

A. Tourists can buy antiques and bring them home as long as they’re less than 100 years old. There are professionals at the airport to determine whether what you bought can be taken out of Vietnam.

Q. Am I able to ship large purchases home?

A. Yes you can ship large items home and we’ll do what we can to help you get this done. We’ll let you know the cost and make sure your item is shipped properly.

 Q. How is the internet connection in Vietnam?

A. In the large cities throughout Vietnam it’s easy to find access to the internet. Most hotels will have an internet connection and internet cafes are quite common. However in rural areas it’s less likely to find internet.

 Q. How can I send a gift to someone who helped me on my trip?

A. Believe it or not a lot of our guest like to say thank you to people they meet. We’ll try our best to suggest a gift that’s appropriate and will help you get it to them.

Q. Do the Vietnamese people like Americans?

A. Vietnamese people welcome all tourists with open arms. You’ll be amazed by how friendly and respectful Vietnamese people are on a daily basis.

Q. Are drugs a problem in Vietnam?

A. The laws against drugs in Vietnam are very strict. This cannot be emphasized enough. Anyone using illegal drugs or selling them, regardless if you’re a tourist or a local resident, will be prosecuted and may face execution. Taking drugs in Vietnam is a huge mistake.